15. February 2018

Exchange of goods

If you order goods that do not fit your size, we will replace it for a different size. We will allow the customer to exchange goods within 14 days of receiving the shipment.

If you decide to exchange, please follow these basic conditions that need to be met:

  • Goods must be shipped not later than the 14th day after the physical takeover of the shipment
  • Goods must be complete, intact, unused, packed in original packaging, suitable for resold
  • The consignment must contain the original invoice and completed complaint protocol with the request for the goods to be exchanged (the complaint protol is available to download in Business conditions)
  • Goods must not be made to meet specific customer requirements, tailored or specifically designed for a single customer
  • Goods must not be shipped by cash on delivery method

he goods must be sent to the address from which it was originally sent (Karniš Martin, ul. Záhonok 1685/23, Zvolen 96001).

nsure the package for the price of the goods in your own interest (in case of loss or invalidation of the package, you will be able to declare it with the receipt).

After the goods are inspected, the goods will be exchanged. Replaced goods will be sent to your address for shipping at the postage rate of 4,40, – € Slovak Republic, 6,60, – € Czech Republic, 6,60, – € Hungary, within 24 calendar days. If any of the above conditions are not met, we will unfortunately not be able to accept a request for the exchange of goods.

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